Thursday, January 1, 2009

Staples SUCKS!


About a year ago I purchased a laptop computer from Staples. Against my better judgment I was suckered into purchasing their "extended warranty" for any possible problems down the road.

Sure as shit, one morning my laptop just wouldn't turn on. Weird. It was working perfectly the night before. Soooooo... with the receipt and all paperwork in hand, I took it into the local Staples store to be fixed. Hey, this is Staples, right? I'm supposed to walk out of there thinking, "That was easy."

Or so I thought....

I received a call on my cell phone Christmas Eve from the third party contractor doing the repair on my laptop. The obviously scripted line of bullshit I received was, "I'm very sorry to inform you, ma'am, but we can not honor your warranty because the technicians detected there was a liquid spill on it."

What a load of crap. I treat my laptop better than my KIDS. Plus, I'm not an obnoxious asshole who tries to get something for nothing. There wasn't a spill, and I knew it... It was just an excuse not to do anything and to rip me off.

When the laptop came back to the local Staples store, I went in to collect it and give them a piece of my Quiet Rage mind. Along with me I had my computer geek son and his friend who make Bill Gates look illiterate when it comes to computers. In fact, my son and his friend build and repair their own computers.

Let the fun begin.....

I began with, "The repair center told me there was a spill on this computer, and I know there wasn't. I take care of this computer extremely well."

The Staples rep tried to feed me a line of bullshit, but it was quickly intercepted by my Techno-Geek kids and rebutted as to why the Staples rep was wrong. The Staples rep went onto to say that for an additional "fee" I could purchase yet another "extended" warranty that included liquid spills.

I snorted back, "Forget it. I've been burned. The extended warranty is obviously a scam to get you to purchase a warranty that ultimately ends up costing more than the computer itself. I don't have time to negotiate or fight with you for a lousy computer. My time is worth more than that. Besides, I'm in the market for all new computers in the office and a new laptop as well. I won't be buying them from here. AND... the thousands of dollars I spend here purchasing supplies for my business will gladly be picked up by a local, independent supplier. If my Computer geek kids can get this laptop up and running, they can just keep it for gaming, so hand it over."

The Staples rep looked like a fish out of water flopping around on the dock gasping for what to say next. He was obviously anticipating that I would engage in their warranty "dance" and asked if I would consider having it resent and speaking with their general manager and other assorted protocol. Like I mentioned, I'm a busy woman and I don't have time for such trivial bullshit. If somebody rips me off, I take my business elsewhere.

I grabbed the laptop, handed it over to my Computer Geek kids and told them it was theirs if they could get it up and running. Less than an hour later I received a phone call from them stating they had it working -- it was simply a loose cable.

45 comments:

nipzie said...

Good for you. Staples, the most overpriced, unreliable box store ever released on the unsuspecting market. To anyone who reads this, DO NOT BUY STAPLES. Worst service I've ever received, and the dumbest least knowledgeable staff I've ever dealt with.

P.S. If you work at staples, sorry, and maybe you are the exception, but if that's the case, get a better job... you deserve it.

Anonymous said...

You go girl! On a much smaller scale I returned a foldable USB keyboard and did not have the receipt. All they offered me was 1.50 for my return!!! I certainly paid more for that when I bought it!! Of course they need your drivers license which is a total joke!!! It cost me more in gas money to get there for lousy customer service. STAPLES SUCKS!! I will buy online from now on.

Anonymous said...

They shouldn't have returned your item at all. Keep your receipt next time.

ezli said...
This comment has been removed by a blog administrator.
Anonymous said...

I work at staples and I can verify that the easytech department is permitted to doing warranty work. If the computer can not be fixed in the store it will be sent out, free of charge to the customer. To the original poster: it sounds like the employees you took the laptop to were just flat out lazy and didn't want to get their hands dirty. My fellow associates at staples aren't like that, but there's enough bullshit going around constantly to make us not want to do our jobs. The whole point of the warranties we're FORCED to sell is to cover you for as many problems you have within the time frame of the warranty. It sounds like you got the basic warranty, not the accidental, with the only real difference being spill coverage, so they used that as an excuse. Staples is pretty fucked up with the way they treat us, though. It's set up so that if you work in the machine department, you can earn bonuses by selling these warranties, however, if you work in any other department, you're expected to sell the same amount of warranties, and you aren't eligible for any type of bonus. What the hell is that? I'm often stuck in supplies AND furniture by myself, and there are almost no customers coming in while I'm there. The "tech" department that's eligible for the bonuses always have 2 people at the same time. Lets break it down, 1 person in 2 departments and 2 people in 1 department. guy A does twice the work of guys B and C, gets paid less (which is standard at staples) and isn't eligible for bonuses. Please do not shop at Staples. I may work there, but I would love to see them and their shitty warranties/rewards scams be buried by companies that are true to their customers and care about their employees.

Anonymous said...

Sorry about your problems, i was a easy tech at staples for 3 years. I got paid minimum wage to fix computers and do pull lists. I gave staples my heart and soul and i loved every minute of it. I would sell everything and anything i could and would even lie to stupid people like you. I was a top seller of TSP (Technical Service Plans) and as associates we get bitched at for not selling them and even of we do, we do not get rewarded at all. I am telling you i would sell my yearly salary in TSPs in 3 weeks.

But i wont complain, i made my real money off doing outside tech work, we charge outrageous prices. I will set up your office network for half the price and still make $500. But yeah, i left staples 3 months ago, got my degree in computer science. So i work for Apple now as a developer. I would stay away from staples tech dept, they hire fucking clowns who dont know shit(16yr olds whose it their first job), then pay people with half a brain minimum wage to make them $$$.

End game stay away from staples. They will steal your money. I know because i did it.

P.S. Technical Service Plans arent worth shit. It is a scam.

Ssemans said...

Test

Ssemans said...

I bought some $17 Staples-brand arm lamps at the Issaquah, WA store, not to use all at once, and came in 2 months later to return one that was unassembled, to swap for one that was properly assembled in the box. Manager Kevin says he can't accept because it's an "electronic" item and that's a 2 week return. When I object, he waves at back of receipt, says it's all explained there, offers to go ahead if I get a $5 extended warranty, which I also refuse, finally says he'll do it but can't let me "take advantage" of them again. Later I DID look at the back of the receipt. Let's break this down: a) Management discretion, refuse a $17 exchange? b) Receipt says return policy is no time limit on ANY Staples-brand item, c) Arm lamp is classified as Furniture, not electronic, d) $5 extended warranty on a $17 item that's bad-in-the-box?? e) Gratuitous insult to customer. I call the "President's Line" 800-338-0252+4, tell my tale calmly, rep's only concern is over misclassification as electronic, offers coupon @ value of lamp, no comment on other issues, no confirmation that Manager Kevin will be spoken to. I decline coupon. Will go in after a week or so and ask Kevin whether he's heard from management. Absent an apology from Kevin, it's Goodbye Staples.

Easy Tech Employee said...

To original Poster,

I am an easy tech technician for the past year and a half, I hate to hear that you were mistreated that way, I have never run into cases like that and if there was one, we take extra care of customers at our store, i have seen the GM give out coupons himself if he needs to, and we make calls to the center or fix it on our own time with no charge if they give any kind of issue.

to the people who say they work at staples, yes now we do bonus off sales, but my team does not lie, I always stand behind my word when I sell and tell them exactly what they get, which is someone local to take care of them, instead of a 'John Smith' in india that will brush them off even for wear and tear. and I always take care of customers that have issues, and never deny them unless they bring in a cracked screen for example that is not covered under the standard service plan.

so in short i am sorry to hear of your bad experience, and hope you will still shop there in the future.

Anonymous said...

Stables
I brought a Staples 12 Sheet Diamond Shredder SPL-Q W120DUK from your Taunton Branch on 17.1.2009.
It broke in late April - jammed and the cutters got mangled even though I had been using Staple Shredder Lubrication Sheets.
On the 18th May I took it back to the Taunton Store (from Street where I live) and exchanged it.
On arriving home I found that the new one would not take in the paper to shred it!
To say I was angry is an understatement. I am now away on business for the week so I can not return it straight away.
I called the store and was just left on hold - so I called again and the person who served me was not available so I am awaiting a call back.
I write this to express my frustration and annoyance at your poor product and service.

Anonymous said...

lol @ people who shop at staples.

Anonymous said...
This comment has been removed by a blog administrator.
EasyTech said...

I have been working for staples for about two years now and currently hold the position of "Easy Tech Expert". What this means is i am the lead tech in our store. There are a few points here that I would like to address, first your UBER smart kids should have told your dumbass not to buy a TSP on the product to begin with. I am far from a drooling zombie that forces "plans" upon people. I have an A+ certification and take our computer repair seriously. I will admit that the service plans in most cases are useless unless you want coverage for dropping,spilling or acidental damage. The plans are through a 3rd party company and the easy techs in the store have little or nothing to do wih the repair of a warrenty product.

You would not beleave how many people try abd get something for nothing. There a always people try to pull some kind of return scam or want to bring a computer is they bought six months ago, and think we should have to fix it because it is tearing up. None of them want to deal with the manufactuers, yet dont want to buy out warrenties SO TO ALL OF YOU TUFF SHIT.

Thank you for shopping at staples and have a nice day. We hope to see you agian...Oh and dont let the sliding door pinch your giant ass of the way out.

Easytech Bitch said...

Staples does suck. Sorry to hear about your computer but yeah i dont understand why you bought the plan if you have "kids" that can fix that. You lost there, not staples. I am an easytech too. Yeah sell plans or die! I try to be a friend more then a salesman and my General Manager hates that. He's always saying "Sell plans yada yada" but doesn't give a shit about the customer. The plans don't do shit either and that's why i dont push to sell them. They tell us all sorts of ways to get around your objections. Really these plans should only cost 30-50 dollars. Not 300-400. FML.

Kyle Holder said...

Let me begin by saying that there is one of these useless pages for EVERY electronic retail store out there today. Customers come to Staples to LEARN about the products, and make an EDUCATED decision as to what to buy. I can't make you (the consumer) any more educated, obviously what ever grade schools you went to failed BIG TIME. If your kids were so smart, get them to go into the store and pick out the best laptop for you. We obviously know that you don't know shit about ANYTHING. And for the person trying to return the lamp, STAPLES DOESNT MAKE ITS OWN BRAND LAMPS, read the fucking box, it DOESNT SAY STAPLES! anyone knows that you have to have a receipt for a return, we have no idea how much you bought it for, you could have purchased it yesterday for the 1.50 it is currently ringing up at, and try and tell me you bought it for 20.00 two months ago. In Canada, Staples DOES do all of its own Warranty work, and I have to say, replacing a 90.00 Laptop battery through the Staples Extended Service Plan is better then me shelling out that type of money 2 or 3 times in three years 150.00 for warranty? or 90.00 x 3 for batteries??? u decide. And for someone who spills liquid all over their laptop, fucking idiot, lay off the liquor, if you are that drunk that you cant remember ruining a beautiful piece of hardware, go to an AA meeting.They make a retarded peoples warranty for people like you, they just have to call it an accidental warranty, so you people dont get offended And if we are the dumbest, most knowledgeable staff out there? Then WHY DO YOU COME TO US FOR ADVICE???? YOU ARE THE FUCKING DUMB ONES

Anonymous said...

Fuck staples.Fuck em hard.

Anonymous said...

Yeh, honestly the plans are useless... and when it comes to actually working there, to hell with it. Everyday it's something new, their employees are either not selling enough, or not fixing enough. They feed off the bad things you do and then when you do something good or right they focus on the bad things still. (I've heard an employee say "that went extremely well" only to hear management say "WHY DIDN'T YOU DO THIS THIS AND THIS!?"

They make their employee's try and force warranty's and the attachments onto the customer, justifying it by saying "it's for their own good" when in actual reality you probably won't need half the crap you walk out with. Then if the employee doesn't sell you a "complete solution" (is what they call it) the employee gets a pretty stern talking to, in public, in front of other employees, and customers.

Only reason I know this, I spend a lot of time waiting around the copy and print center. I even think I even overheard one technician getting fired for not selling enough.

All in all, shop at Staples only if you want their brainwashed employee's to try to brainwash you into buying as much stuff as possible...

Anonymous said...

All they really care about are numbers. Service Plans are bullshit, which is why half the time I don't even offer them (which they say is unfair to the customer). If we're not above 7% in plans we get bitched at..if we are above 7% we get bitched at and told to get above 8, or 9, or higher.

I hate that "total solution" bullshit they try to convince us of too. Seriously? Total solution for who..the customer or the pockets of Staples execs? I don't see any of it...sure the bonus crap they have for us might get me 4 or 5 bucks a week...great, thanks guys!

I am the tech in our store and I can tell you that as far as my job goes, I don't lie to anybody. I will tell them my honest opinion about what they need and what needs repaired. If I think something is too expensive to repair on their old POS machine I will tell them. If they have 512mb of RAM and their computer is running great, but NTT (Norton Technician Toolkit) tells them they need to upgrade, I tell them its BS and forget about it.

Speaking of Norton..it always makes me laugh how they push us SO HARD to sell Norton products. Personally, I think Norton blows and would never recommend it to one of my customers, buuuutt they're getting paid by Norton for us to push them so whatever. As I said earlier...it's only about numbers. Whether its ESP, ET, Attachments, Margin, that Market Basket bullshit...anything, it all comes down to numbers! Fuck that.

Anonymous said...
This comment has been removed by a blog administrator.
Anonymous said...
This comment has been removed by a blog administrator.
Anonymous said...

I have some fun for any current disgruntled Staples employee. There is a serious and largely unknown glitch in the Gift card/money card process that will allow any employee to create a gift card for themselves for any amount without paying for it at all. This gift card will not show up on any report in the system anywhere. Here goes: signon to a register and ring a gift card for any amount, let's say $500. swipe the card to load it and leave that transaction alone. Go to another register and ring a Snickers bar, subtotal and pay for the Snickers with the gift card you just loaded at the other register. Go to the previous register and press the VOID key to void the transaction. The purchase of the Snickers will LOCK the $500 amount to the gift card. When you void the first transaction, you erase the record of that transaction, but the card is still loaded with $500 because you locked it in at the other register. You will have a $500 gift card for free. The transaction will NOT show up on the post void report, the gift card report, or the cash over/short report or any other report. You will have a gift card for any amount you want for free and there will be no record of it. Have fun stealing from those pricks at Staples. By the way, this may also work at Office Depot, that is where I learned of the glitch several years ago, tried it at Staples just recently and it works there as well. Probably because they use the same vendor to fund and service their gift cards. Pretty cool huh?

Anonymous said...

that sounds great but if anyone else was around (which there always is) wouldn't it look pretty obvious you were up to something?

Anonymous said...

Who else is around? Payroll is so slim you can never find anyone in these places anymore.

Anonymous said...

On a POSITIVE note .....

I had great experiences with the Williamsburg, VA, Staples store for over 5 years. Bev and the crew there were fantastic. They never used high pressure sales techniques, were appropriately flexible about EVERYTHING, and the technical folks knew what they were talking about.

Anonymous said...

yo gift card boy! i'd be extremly careful if i were you. if you ever take a look at the "post void report":
1. you will see that at staples it is actually called a voided transactions report
2. you will see that any transaction that has been voided will show up on it
3. you will find out that whoever it is that is in charge of doing your "money room" jobs does look over that report and must sign off on it and...
4. you will soon find out that your regional loss prevention manager audits those reports regularly and will catch that very easily.. especially with such a high price amount!

so in conclusion, have fun looking for another job BUD

Staples Easytech Employee said...

I've been working in a Miami Staples store for well over two years.

From MY perspective in my store:

Staples is all about customer service, and that is definitely one of the top priorities for both the managers and employees. But, Staples is also a business. Businesses need to make profit in order to insure it's existence.

Profit:

Any and ALL chain electronics stores need to sell attachments, warranties, everything possible to make budget and reach the appropriate numbers.

Staples sells laptops just above cost. The average laptop nets about 15 to 20 dollars each. Have you heard of Easy Returns? Staples has one of the MOST LENIENT return policies I have ever seen. How many retailers allow you return an OPENED and USED laptop just because you don't like it without ANY restocking fee? With a return policy so lenient, how can you expect a 15-20 dollar profit to make up for the shipping, processing, RTM (return to manufacturer) costs, or resell value of the used product?

Management and "numbers":

Sure, I can tell you all managers have a REALLY BAD week when even one laptop is returned. If just ONE laptop is purchased without a protection plan and then returned within the same week, it's nearly impossible to bring the electronics plan penetration percentage over 4% (The weekly closure EPP is a minimum of 8%).

How happy are you going to be when your superiors are constantly being scolded by their superiors for making a sale without any attachments, plans, or profit?

The employee/associate:

Every part-time (everyone that isn't a manager is part-time) employee's hours are based off the weeks sales budget, and how close they are to making it. If a store isn't making budget, their employees aren't getting hours. If employees aren't getting hours, there isn't anyone to make the sale. Funny how that works, eh?

Employees are the workhorses of retail stores. Just about everything boils down to them making that sale, and every superior makes sure that they know it.

Although there may be some crooked employees and management here and there at Staples, tell me one chain retailer that has a perfect track record.

For the most part, the sale associate training is pitiful. If someone doesn't know squat about electronics before working there, they certainly won't learn anything beyond sales tactics from the training. My biggest gripe is the uneducated consumer. I'm happy to help a customer find the products they need, and I'll even teach them a thing or two, but don't be surprised when you buy you don't "need." How can a completely clueless consumer expect anything else in ANY business environment?

Its ultimately up to the consumer. You don't have to buy anything you don't want. All business thrives off you (where applicable) the uneducated consumer.

P.S. - Read the fine print.

Anonymous said...

Staples customers are the stupidest people in the world, GURANTEED.

I hate you all, you make my life miserabe 5 out of 7 days a week.
THANK YOU

Stuple Staples said...

I myself as a customer will not be bullied or "forced" into buying a service plan or a bunch of worthless doohickeys with my Laptop purchase. I do not give a flying fuck about Staples profit margin or the quota amount of service plans they need to sell so they can profit. I only come Into buy what I need at the price that Is on the ticket and nothing else. Sales people hate me but I don't give a fuck, I only buy whay I want and what I can afford.
Staples and their rip-off service plans only benefit Staples. If the laptop breaks within a year, I always use the standard
warranty. If the laptop breaks down after the warranty expires I will service It myself and If It can't be serviced or the repair Is too expensive, I will toss the Laptop In the trash. Salespeople hate me but I say Fuck them and fuck staples and most of thesee corporate controlled chain stores!!!

Anonymous said...

Ive been working for staples for 6 years now. I don't work under a department (i.e BM, OS, CC or Furniture). I am the Price Auditor and will never give up that position unless I quit working there which hopefully will be soon. My point is I know what the profit margins are and on any computer, Staples makes about $20 dollars off the sale. Any of the service plans that we sell equals a 100% profit margin. I am computer literate and know how to build them too. The service plans are not a joke. They are good to get IF AND ONLY IF YOU DON'T KNOW WHAT YOU ARE DOING. The extended service plans are handled by a 3rd party company and not Staples itself. If you do get one of these plans, READ THE BACK OF THE BROCHURE they gave you. It is all explained there. Heck, you don't even have to buy the service plan just take one and say that you will think about. I must admit that I did once buy a laptop from work only because it was on clearance. And they hate selling clearance computers because the store takes a heavy loss. Staples pretty much takes anything back, read the back of the receipt. And no matter what big box store you go too, when it comes down to electronics, 14 days is the norm across the board (i.e. Best Buy, Walmart, Target, Circuit City [RIP], Comp USA, Frys Electronics). And get this, legally by law, no retail store has to take any merchandise that you purchase back(Weights and Measures here in CA don't know of any other states). In other words, all sales are final. But it is a courtesy that is offered to the consumer. If you do purchase a computer, go to NEWEGG.com. I refer customers to them all the time for the lowest competitive price (they also offer ESP) If you do return an item to Staples without a receipt and you paid $20 originally, and they take it back only to return $1.50, it's because the item went on clearance status and that is the current price at POS. Keep your receipt and don't bitch at us because you don't know how to keep your self organized. You are not our fault, and we are not your babysitter or your personal shopper. Half the time I wish I knew where some of these people work so I can go and hassle them and they have to treat me all nice like. If it was a loose wire to begin with, someone had to of drop it in order for that to have happened. They just don't get loose on their own. My guess is that her techy-geek-kids took it apart and forgot to connect a cable (done that myself too fixing a laptop) and momma bear came in to rip the store a new one but they were not going to have it because when any computer is returned to the store for what ever reason the GM needs to send an email to there DM for the return. Who ever the manager at that store was didn't want to hear from the DM because the DM would rip the GM a new one and that one would hurt more then Quiet Rages attempt. Yup , retail is wonderful. Thank you for calling Staples, in Anytown USE where we make fixing computers easy, how may help you.

Ssemans said...

About return policies limited to 14 days, this is a good reason to buy computers, peripherals, and general electronics from membership or big-box stores rather than specialty computer, office-supply, and electronics stores. Radio Shack, Staples, Office Depot have the 14 day limit. Target does not have a 14 day limitation, contrary to what the last Anonymous stated, and I would check with Best Buy or Walmart before taking his word. In 2007 Costco reduced the return period for computers and high-end electronics from 6 months to 90 days, still the best policy in the marketplace. Check the store's policy BEFORE you make the purchase, as there are more reasons to be dissatisfied with this category of merchandise than others.

Anonymous said...

Stuple Staples, you sure sound like a tuffy, "not giving a fuck" and all that. You think we give a shit if you buy the plan? Not really, we don't see another dime for the plan. Go fuck yourself, internet tuffy faggot.

Anonymous said...

I used to work for staples some 10 years ago and recently interviewed for part time work - and I can tell you they have truly turned into corporate facists.
Don't buy from them if you care about human beings.
They have some automated system now that computes your wage, to keep you from negotiating for fair pay.
They expect complete control over your schedule with no flexability, and micromanage and abuse employees.

Anonymous said...

I work at staples, and i dont know who the hell these evil managers and satanic destrict managers are, the real enemy are these stupid people who come in look at the cheapest computer and exclaim how they are going to play games on it, you say thats all you want no backup storage for when your harddrive crashes no internet security for your kids porn habits no accidental warranty for your random trips to the crack dealers house and mcdonalds at 3 in the morning, so after we get your laptop and youve jacked up all the chairs in the furnature pad and kicked over the shelf with all the notebooks and markers on it buy your fucking 300 dollar peice of shit, we finally release a sigh.... of relief (thank god that jackass is gone). two months later you come back to bitch and complain because your computer wont play this brand new game at the highest quality theres a crack in your screen the computers been raped by viruses and you tell us u want us to fix it for you, you dont have a recipt you paid in cash you dont have a rewards card and you really expect us to look up all your information and fix your laptop that we made all of 30 bucks off of for FREE, and were the ones ripping you off. And to add to the above comments every single customer is soo fucking stupid you dont know what the fuck your looking for and expect us to shit it out for you and want to pay half price for it(no maim im sorry we dont have the same pack of pens you bought 24 years ago).

One more thing those protection plans you call worthless, they are extremely valuable a computer that costs you 700 dollars with a protection plan thats 300 dollars may sound steep but when you consider that you could take it home the first day and drop it and easily break their fragile screen and destroy the harddrive that i have personally replaced my own not through a company of any kind it still cost me about 180 bucks for the screen 80 bucks for the harddrive and about 5 hours to do the entire replacement process and system restore, and thats with knowing exactly what i was doing, so before you tell me thats a ripoff and want to complain to my manager thats going to tell you the same thing.

just remember you fucked yourself over.

never shop at staples! said...

This morning my mom went online at 6am to purchase some christmas presents. She received a confirmation and delivery date email. Later on she received another email stating one of the items was out of stock and can't be fulfilled. My mom called to see when the items would be shipped from backorder and the lady was very rude and said it was a special order item and the order was cancelled and my mom tried to find out why they don't do backorder and the lady again was so rude that she made my mom cry. My mom asked for a manager and he was even ruder to her so she just hung up. I called back and then my mom got on the phone with the staples office of president and that lady was even rude. Did not get anywhere with any one except for three people making my mom cry. We will never ever use staples again and will definitely be spreading the word on how much staples suck. You would think with the economy the way it is they would want to try to keep as much business as possible. But we have no problem from now on using office depot or office max. They have better customer service!!! I am sure if they keep it up they will be going under! Good Luck finding jobs in this economy and with their attitudes!

Anonymous said...

I too ordered an HP laptop this morning and received confirmation and approximate ship date. I then receive an email 6 hours later saying they are out of stock and I am out of luck. Never again will I deal with these scam artists, I will take my personal business and my office's business somewhere else. I will not play these cheap games with Staples anymore and will be certain to spread the word.

Anonymous said...

i bet your son and his friend don't know half of what you say they do. everyone always says, "oh my son is good with computers.", that doesn't mean shit. And i know people who work at staples who happily look take a second look at computers that may have been overlooked. The truth is, it's not hard to work on computers. Laptops are like cellphones, they have indicators to tell whether or not they have come in contact with liquid. Just because you didnt spill anything on it, doesn't mean that it didnt.

Anonymous said...

I work as a lead resident easytech, and i have never heard of the insurance company turning a customer away intentionally. The fact of the matter is that if your son was such a computer geek, you shouldn't have purchased it in the first place. I take pride in the fact that i do what i can for a customer anytime a customer has an issue with a computer that they purchased along with a plan. Maybe your computer DID in fact come in contact with some sort of liquid and was deemed as negligence. I have sent many laptops out for depot repair, and all of them were successfully repaired.

Anonymous said...

FUCK STAPLES...

Working in the copy centre, was morally draining. The money the company bleeds customers for is disgusting and the way the company treats them is even worse. I've seen employees get canned for going above and beyond and really put effort into their work. STAPLES DOES NOT CARE ABOUT THEIR EMPLOYEES OR CUSTOMERS. FUCK THEM!

Anonymous said...

I currently work at staples. I'm an intelligent male that is almost done his studies. Basically, 95% of my coworkers love me. When arriving at staples in the morning, people just scream my name!

Today I was selling furniture, a few thousand dollars in furniture along with all those shitty 3 year plans I must sell. Knowing that all the items I sold were in stock, I discussed with the client the shipping date. Monday. Great, everything was perfect. Basically, I have shipped hundreds of items with our shipping company and know all the rules, I talk to the guy everyday. My idiotic boss(no education, 50 years old, female) spent 15 minutes calling me a lire, telling me I did a bad job, telling me all sorts of crap and calling me a fool because she did not agree with the date the client picked. What the hell. Basically, everything was perfect, the client was happy, the store had just made a shit load of money. The GM just watched me get treated like shit and said nothing. Staples, the only company that will employ beta male ADHD general managers that seem to slightly autistic.

One other time, I sold for perhaps 4000$ of chairs to this company. In all, I may have sold to this company 20 000$ in 3 months. For staples, this is a huge amount for just one client. The company boss had forgotten to buy himself a chair. Basically he called me up and told me to charge him 350$ on his credit card and have it shipped. Staples has free shipping. So I told him I'd ship it to him for free. "Give them the pickle" staples tells us. My stupid boss actually called back the company boss and told him "Hey man, we aren't a free shipping company, come pick up your chair"... we lost this big client forever and my boss got mad at me... What a fool!

Anyways, as one of their best salesmen, I make about 2 cent per hour more than my coworkers. The pay is a joke. The work you put into everything you do is huge. You get insulted by all 4 bosses. They scream at you in front of clients, tell you your shit, sell more warranties!

Staples sucks. STAPLES FUCKING SUCKS. NOT EASY, NOT NICE, NO BONUS. The tell "you will get a bonus", in the end, after 4 months of extremely hard work, most people will get an extra 30$ on their pay! What the fuck!

They just keep cutting hours.

Clients just complain all day about having no service.

Staples is so foolish that they will cut 1 guy that makes 9.00$ per hour and will loose 500$ per day per guy they cut because clients cant buy computers...

Come back tomorrow...

FUCK THEM!

Anonymous said...

Sooo... Why didn't you just give it to your computer geek kid in the first place? Honestly, it sounds like you brought this on yourself. Why would you trust a salesman not to sell you anything?

The Quiet Rage said...

I am still (yawn) bored by your pro-Staples posts. Not one of you are smart enough to figure out the main issue. Need I spell it out? I guess so. Staples insisted it was a liquid spill. It was not. Staples lied.

The laptop went into Staples warranty untouched by any attempt to dismantle and alter the condition of it at home whatsoever -- as they prefer.

Anonymous said...

Staples SUCKS AND LIES!!!
Bought a Toshiba Laptop from them 2.5 years ago along with the $250 Extended
Service Plan. The sales assured us at time of purchase that if the machine breaks down before the 3 yr warranty, it will be replaced.

Well, the computer crashed and was delivered to a Staples store over 3 weeks ago today; it took them 10 days to have it delivered to their "repairs depot". The Extended Service Center rep claimed that there will not be a replacement for any product purchased for more than $199. No such wording was printed on the plan agreement which we had, but the rude and incompetent rep kept insisting that she was correct.

Got a call today saying that the machine cannot be repaired and will issue a $400 store credit, no replacement. Not only that but now we need to wait for who knows how long for the machine to be returned to the Staples store so we can pick up the hard drive and transfer all pertinent data and then will they issue the store credit so we can purchase another product from them. DO NOT BUY THEIR EXTENDED SERVICE PLAN!! IT IS A RIP-OFF.

As a matter of fact, we went into one of their other stores looking for a computer a week before and again the sales went into a song and dance saying how we can stomp and kick the computer just before the end of the Extended Service Plan, and they will replace it with a new one. BULLSHIT!! DO NOT BUY FROM STAPLES!

The Quiet Rage said...

Amen.... spread the word. Perhaps with enough exposure Staples will be forced to be forthright with their customers, AND treat their employees like humans (with the exception of the brainwashed, neo-corporate-mini-me-nazis in training).

Anonymous said...

I purchased the accidental warranty on my $400 camera and the basic warranty on my $550 laptop. While 4-wheeling, I turned over and landed with the camera in my pocket, me on the camera and the 4wheeler on me. They gave me a cash card for $400 to replace my camera. When the screen went out on my laptop, the local mom/pop place said it would be $499 to replace the screen...I called in my warranty, sent it in and 4 days later, I had my laptop back with no additional fees. I ALWAYS buy the extended warranties because I know when it goes bad (within the warranty) I'm covered. Sorry you all have had bad experiences, but for me, Staples is the only way to go. Their warranties are so much better than Best Buy & Sears...at least they take care of me.

Nicole said...

Wow. If everyone is so unhappy with working at Staples, why are you still there? I have had my fair share of "evil bosses" but hey, that comes with any job. Back in the day, Staples did have spiffs/bonuses for every department; cashiers, CPC, FR, OE, OS...if those depts made their bonuses, managers got theirs as well. If all you care about is pay/spiffs and not advancement within the company to earn more money, then check out Best Buy or Office Max. If you think Staples is hard on you for not selling those TSP, ESP, FPP and keeping numbers up, go work at Max or Buy. Best Buy is A LOT harder to work for in selling. Yes, you make commissions however, when you don't sell, it's a write up. After so many write-ups, you're fired. They focus on $$ only. They need and want people that can sell.

As far as not having your receipt and needing to make a return, Staples can now do transaction research if you provide the method of payment (cash, check, credit card) or can search for your receipt with your Rewards Card. However, when the receipt is found and it's not within the return period, you cannot return it. I know people get mad when they can't return something, but just know that Staples doesn't MAKE the product, they just SELL it.

As far as laptops, printers, cameras, electronic items, go...always call your manufacturer first to see if it's covered. Of course, they will not cover accidents or spills so that's the reason Staples offers their basic / accidental warranties. Basic is 24/7 tech support, 100% parts/labor, 100% normal wear & tear, and $1000 surge protection. (Manufacturers do not cover surge nor wear/tear) Their accidental covers drops, cracks, spills, etc. I have only had 1 issue where they were claiming they could not replace it / repair it / do anything for me. I went back to the store, spoke to the GM (calmly, I mind you) and he went above and beyond my expectations. The warranty place claimed I did not register the product/receipt so I was not on file. Stupid me didn't keep the receipt. The GM found it for me (purchased 2 years prior), called the warranty place and even shipped my product for me, from the store, to the warranty place. Above and beyond...

I think what bothers me the most is when people get so very upset, start yelling / cursing, and making an idiot out of themselves and can only blame the people that WORK there--not the company that MADE the product, not the WARRANTY company, and Lord forbid you blame yourself for either not keeping your receipt, accidentally dropping your merchandise or maybe deleting something you shouldn't have. Own up to your mistakes and your stupidity. Everyone else can see it. ;-)

As far as the purpose of this blog (no warranty repair due to a "spill" / kids fixed PC), I'm sorry you had that issue. I can't see a technician claiming a spill when it was a cable issue. That's just crazy, but I guess it could happen. Just next time, don't lose your cool so quickly; especially with the associates that work there. In this recession, I'm sure it's hard to find a job and they're there to earn some pocket change. Yell at the manager. Lol.
Out of curiosity, what cable was it in the laptop that was disconnected? and, if you're kids are that amazing with PCs, that's what they should major in and then they could work for Staples and be the best technicians Staples has ever seen. Lol. That would be awesome.