Anybody who works in the service industry knows that some people are a pain-in-the ass. They demand, complain, and drag their feet paying what is owed to you.
I heard a tip from a business owner who got tired of the type of customer who was the pervasive complainer. Don't get me wrong as business owners need to deliver what is promised. I'm specifically addressing the type of client who just badgers wanting more and more and more unrealistically; therefore, taking advantage.
This business owner kept his top accounts and let go of the rest as they were just nothing but a time/energy suck that did nothing but frustrate and cause him stress. He wrote a letter to the "loser" accounts stating that he no longer did the type of work he was doing for them. Buh-Bye.
He said it was the best decision he ever made.
I think my next business venture will be profiling "pain in the ass" customers/clients and keeping a giant data base. Give businesses a chance to turn the tables like "Yelp" and other online consumer sites. I am by no means wanting to dismiss legitimate complaints and issues. It's just that some people want something for nothing.
Not all customers are worth keeping.
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