Techonolgy - help or hinderence?

Once upon a time we did not have 1,000 distractions pulling at us simultaneously.  When we were on the phone, the phone cord tethered us down.  Mail came to one place and in one form - paper.  We did not have smart phones dinging at us constantly with emails, texts, instagrams, etc.  (the vast majority of such is useless noise of somebody's ego).  You had to PLAN directions if you were going somewhere unfamiliar.  You get the drift.  Once upon a time we had to focus on the task at hand.  Now we can do 100x more at once but with no accuracy and less follow through.  We are bombarded constantly.  There is no peace. 

Are we better off?  Look what we've done to ourselves with our need for instant gratification on all fronts.  We all want our stuff and our answers NOW and CHEAP but we don't want to pay overtime to actual humans who don't make us scream into a phone and only for an automated voice to tell us to press 2 for customer service, 3 for billing, 4 for returns, etc.  

Then after the call there is the dreaded SURVEY.  Really?  My time is valuable.  If you have to annoy and harass your customers to tell you you're doing an ok job you're really out of touch.  I have a hint for CEO's and marketing twerps who think that the 'survey' idea is so grand.  Here goes.  I don't need anything else sucking up my time -- especially to do your job FOR you.  Hey, CEO;s....Get on the phone as a regular, anonymous customer and see how YOU like to be put on hold, transferred, give your account number 1,000 times, and placed in some foreign call center in a third world country where you can't understand a word they are saying only to be told that you will have to call back tomorrow.